One of their support guys even ended our chat because I was still explaining my issue to them. I'm still just shocked that they have a function in a game that entices you to give away your players. I won't be buying FIFA 19 due to their lack of resolution. EA got my money so that's all that matters to them. They'll continue to get away with it because there is a warning box but it looks like any other generic box that people click through every day. It's happened so many people and they haven't changed it. My view is EA is compliant in people failing due to this shoddy function. Any function in a game that can cause you to lose expensive content, content in which they charge real money and/or many hours requiring access should have proper warnings - not just a crappy dialogue box with zero icon warning like an exclamation warning icon. It's poor form for EA to build a game with such poor UX design. I appreciate that you rebuilt a better team after your break away from the game and 7 years is a hugely long time to build a team to then lose it. Thanks for your response and the empathy. It's happened to many people, EA must take responsibility for such crappy UI/UX practices designed in a way that lets people get screwed out of their players. The irony of apologists that will defend such a disgraceful feature or lack of a proper warning system is abhorrent. Whats the chances of my getting a refund? I know I'll be berated here for being stupid. I've bought a bunch of their titles over the years I can't see myself buying more. It's getting really hard to defend EA right now. I will spend the rest of my days denouncing this abhorrent practice unless something is done to fix it. EA support won't do anything to fix this. I tried to do right and then pay for points but go some really terrible players back. That's hundreds of matches down the drain. Why the hell do they have a feature where you give players away? WTF? A there should be a two step warning: ARE YOU SURE!? YOU WILL LOSE PLAYERS and the button should automatically select "NO" as in NO, I AM NOT SURE and then you have to actively hit yes. I want a refund for that or my players back. I thought it was supposed to be some premium pack. So now I'm left with a FUT team with 4 of my best players missing and nobody to replace them. No player worth anything came back what a rip-off. Secondly, in a panic, I thought I might recover some of my losses by purchasing points (my first time purchasing points) and I bought some premium jumbo pack. I lost these players in exchange for some bronze pack? Why this feature exists in a game is mind-boggling. I didn't realize this was an irreversible feature. I lost about 4 or my star players that I earned from playing hundreds of matches. I'm very angry with EA as to me there wasn't any noticeable warning like a big yellow exclamation or a red warning and another "are you sure" dialogue box. I realise this is partly my fault as apparently there is a warning. I have lost my players through the Team Building feature. I have 2 issues both related to each other. Information, Guides and Announcements for the EA app.
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